Data security is of the utmost importance to us and we are committed to ensuring information we collect from you is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline. Payment data, specifically Credit, Debit & Charge card information disclosed on this website and via our call centre is handled with the utmost security (we are PCI compliant). We give notice (and it is a condition of using our services) that payment information should not be communicated to us via email.
Information We Collect
Information that you provide to us when registering on our website, completing an enquiry form, subscribing to mailing lists and when contacting us both on and offline including: Name, address and contact information (including phone and email address) Information relating to quoting and booking a travel service including; preferences, interests, age and family/additional travellers information (such as names, addresses and contact information), any disability or medical or dietary restrictions, passport information, dates of birth, insurance information, visa information, nationality and country of residence. Information relating to your holiday such as reviews, holiday enquiries and brochure requests. Information relevant to customer surveys, feedback, offers and market research. We do not store financially sensitive information such as credit card numbers, bank details or security numbers. Information automatically received by us when you use the website, access our marketing information or contact us by email or phone including: Browsing, purchase and search history. The domain and IP address that your computer uses to connect to the internet; your computer, browser, operating system, internet connection, referral information, search terms and other standard information collected by default by tools such as Google Analytics. Telephone information including phone numbers, call duration and call recordings that we use for training and quality control. Third party information about you from other sources which we may add to our account information. We use the information we collect to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping, auditing and regulation purposes. We may use the information to improve our products and services. We may periodically send promotional mail/emails about new products, special offers or other information which we think you may find interesting using the address/email address which you have provided. We may contact you by email, phone or mail unless requested otherwise.
In order to respond to your holiday request or booking we may need to disclose some of your information to our partners including: Hotels, airlines, ground handlers and car hire companies in addition to mail delivery companies such as; Royal Mail, DHL, FedEx. We only pass on information that is required in order to fulfil the booking or enquiry, such as name and address to delivery companies and name and passport information to airlines. In order to maintain and understand our data as accurately as possible to give you the best possible guest experience, we may occasionally use the services of external specialist companies for data cleaning and data analysis. In this case we only use carefully selected companies within the UK and data is protected by a non-disclosure agreement and data is not stored after any work has been completed. Please be aware that due to the nature of our business and of the internet, information and data you provide may be transferred outside the country where it is submitted to us. If you are submitting information or data from a country within the European Economic Area (EEA) it is possible that it may be transferred outside the EEA, where data privacy regulations may differ from within the EEA. Advanced Passenger Information (API) is required by many countries prior to arrival (or departure). API information includes personal identity information such as name, passport details, visa information, nationality, transit and destination data. Airlines and transport companies are required to transmit this information by law and data entry is requested at the time of ticket issue. To comply with these regulations Travelbeam passes the relevant information to the transport companies who transmit the information to the relevant authorities. We will not sell or distribute your personal information to third parties unless we have your permission or are required by law to do so. However, we may disclose information which is provided by you to the hotel, airline or other supplier in the normal process of handling your booking, reservation or otherwise. You may choose to restrict the use of your personal information in the following ways: You may unsubscribe using the links on our marketing emails. You may update and request details of any personal information which we hold about you by contacting us. If you believe that any information we are holding on you is incorrect or incomplete, please email us at [email protected] as soon as possible. We will correct any information found to be incorrect.
This website includes hyperlinks to other websites. If you use the hyperlinks then you will be leaving the website. Your access and use of other websites will not be governed by this policy statement and it is your responsibility to check the other websites and the privacy policies that may govern those sites to ascertain how your personal information will be treated if you access and use them.