We went to this hotel for the past 8 years…

We went to this hotel for the past 8 years but it was the first time at Easter.  The standard was not as high as usual which was disappointing.  No one helped during the 10 days we stayed with the umbrellas which are difficult to open, main pool was full of rubbish on windy days and glasses not collected for ages at the terrace.  One of the receptionist was rude about booking tennis at reception as she wanted us to walk all the way to Kikoland whilst she could do it online and she was not busy with other waiting guests.  Some issues at the buffets as well. Our feeling was that they were understaffed…