This hotel was fabulous…

This hotel was fabulous. ALL the staff were exceptional, the service and attention to detail were above all other 5 star hotels we have stayed in around the world. The food was amazing at the breakfast buffet. The only criticism we have is that when we booked we did request a `quiet room in a quiet area of the hotel` which was on our booking form. However, when we arrived we were in a room overlooking the children`s swimming pool in the worst position possible. There was no tea and coffee facilities in the room, there was no dressing table and no way of plugging in hair appliances without an extension lead. There was no double sinks and no ironing board which are all usually standard in an upgraded 5 star hotel. This was disappointing, however on our 2nd day following a meeting with the Assistant Rooms Division Manager we were moved to a more suitable area of the hotel with a coffee and tea making facility and extension lead which did improve the situation. From then on the Manager was exceptional in his service and ensured the rest of our stay was fabulous. If the prices in the restaurants, especially for wine, had been more realistic we would have eaten more in the hotel in the evenings. Would recommend though was great!