The hotel was very clean, in fact immaculate, I never saw one bug…

The hotel was very clean, in fact immaculate, I never saw one bug! The staff were competent, friendly and very accommodating. The service was quick and professional. However we did have a few issues, we were given the wrong apartment, the keys were for a private apartment, we unpacked then a family turned up with a key! Very embarrassing and inconvenient, we eventually got sorted with a room, however on the 3rd day of our stay, work was being carried out in a private apartment above, there was loud drilling and hammering from late morning until early evening, we reported this, but had to go to reception as the lady at the desk could not hear us due to the noise. This went on for the remainder of the holiday and we stayed out of our apartment due to this, so not the relaxing holiday we had planned.