Coronavirus (Covid-19) Update
As we continuously monitor the global Coronavirus (COVID-19) outbreak, the global tourism industry is still in challenging times, but many of the destinations and resorts that we all love are now open again and we would highly recommend that you call us for our guidance and advice on the most suitable holiday for you and your family.
Travelbeam was founded in 1992 and throughout the past three decades we have put customer service at the forefront of everything we do, we have never been the very cheapest option but in times such as these we hope that our clients appreciate that there is a benefit in choosing a business with core values such as ours and we sincerely thank you for your continued support.
Throughout this crisis we have remained open every day (albeit from our homes), answered every phone call, replied to every email, re-booked hundreds of holidays and refunded millions of pounds to our clients.
"Thank you your email informing us of the refund of the payment for the holiday that had to be cancelled due to covid 19 outbreak. Throughout this unfortunate time your staff have been professional and helpful at all times and we wish you all well for the future and look forward to booking with your company as soon as the world sorts it's self out. Kind regards, RD"
"I know it’s been a difficult time for everyone especially the travel industry. The fact that you will honour the refund despite the fact it is unclear whether you will receive the money back yourselves speaks volumes about what a great, honest and reliable company you are. We will definitely be back to book a holiday with you again soon. Thanks again, AP"
"Thanks for this very welcome refund.This was to be our first holiday booked through you and we have been very pleased with the level of service we received and the direct contact with your staff. We do hope to be able to take a holiday abroad next year and will not have any hesitation in using the services of your company again. Thank you, TB"
"We understand that this must be a very difficult time for you and appreciate being kept informed of the situation. We are very happy with the solution of receiving our refund. I would like to reiterate previous comments I have made about the professionalism and helpfulness when dealing with Travelbeam and certainly look forward to booking another holiday with you at some time in the future. Regards, SC"
"Such an honest company - followed up every email/telephone call. 5 star customer service." Trish Bremner
" I cannot recommend this company highly enough. Within 48 hours of hearing our holiday wouldn't go ahead they were in touch to discuss options. I have heard many negative stories about other travel companies but Travebeam have been amazing." Geraldine Durant.
" Fantastic company and amazing personal service." Charlotte Glen