faqs

Can I see a photograph of the actual room I want to book?

We provide as many room images of each hotel/resort that we can, but please note that these are provided only as a guide to the furnishings and the style of the particular property. If you would like to see a photograph of a particular room type please contact us and we will do our utmost to provide one.

Do you only offer the properties shown on your website?

We work with many hotels and resorts that are not featured on our website, if there is a particular property you are interested in please feel free to contact us and we will be happy to offer our advice.

Is there any minimum stay requirement?

Most of the hotels we feature have a minimum stay requirement of 2-3 nights. Sometimes, particularly at busy periods, certain hotels have a minimum stay requirement of 5-7 nights.

Do you provide passport, visa and health requirements on your website?

Currently we do not publish in-depth information on our site, however we are happy to provide this information when requested, alternatively you may wish to visit the websites on our links page that contain specific advice & information.

Do you provide travel insurance?

We do not offer travel insurance. However we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.

Are the holidays you arrange financially protected?

Yes, the package holidays we arrange are ATOL protected. Travelbeam (David A.C. Barker t/a) holds an Air Travel Organisers Licence issued by the Civil Avaition Authority (ATOL No 9664). We also work with some of the most respected luxury tour operators in the UK and in these cases we act as their agents and protection will be provided by their ATOL Licences.

What about if I just want to just book hotel only, would that be ATOL protected?

The CAA's ATOL protection scheme is for package holidays that include an air element, therefore hotel only arrangements cannot be protected in this way. However, for your total protection we have arranged to financially protect these bookings by means of a bond with ABTA. On occassion we make hotel only bookings with our tour operator partners who, like us, are fully bonded members of ABTA and we ensure that these arrangements are also protected by ABTA. On occasion we make hotel only bookings directly with a hotel or their local agents, in this case your contract would be with the hotel and we would be acting as their agent (we would not be the principal). In all cases, before you confirm your booking we would make you aware of how we indented to make the reservations.

How do I log in to my account?

When you have confirmed a booking you will be able to view the details via our online account service. To be assigned a username & password to use this service please email leisure@travelbeam.co.uk.